Claims

One local call is all it takes

As your broker, we manage the claim on your behalf — liaising directly with the insurer, and where relevant the hospital or garage, so you get support in real time rather than a call centre queue.

How it works

Filing a claim with AG Cambodia

Every policy has its own specific requirements, but the process generally follows these steps.

Call the office, message us on Telegram, or email your account handler. For medical emergencies, we can coordinate directly with the hospital.

We confirm your coverage

We check your policy terms and advise what's covered, what documentation is needed, and whether direct billing is available.

Submit supporting documents

Typically invoices, medical reports, police reports for vehicle claims, or repair estimates. We help you gather the right paperwork the first time.

We liaise with the insurer

As your broker, we follow up on your behalf until the claim is settled — that's the point of using a broker rather than buying direct.

Settlement

Depending on your policy, this means direct payment to the provider or reimbursement to you. We keep you updated throughout.

Why it matters

A broker works for you, not the insurer

24/7 local support

A local call gets you a real person, not an overseas call centre.

Worldwide assistance

Access to trusted medical and insurance networks across the region and beyond.

Direct payment

Where policies allow, we coordinate direct billing so you're not left out of pocket.

20 years of experience

Two decades of navigating local insurers, hospitals and repair networks.

Get a quote

Free quote within 24 hours

Our advisors compare 15+ insurers and come back with clear recommendations — in French or English.

Telegram +855 23 998 018

Request a free quote

We respond within 24 hours with your best options.